TERMS OF SERVICE
Last Updated: July 8, 2026
Welcome to The Copy Llama ("we," "us," "our," "The Copy Llama"), operating at thecopyllama.com ("Site"). These Terms of Service ("Terms") govern your use of our Site, and any digital products or services we offer now or in the future. By accessing this Site, purchasing a digital product, or engaging our services, you agree to be bound by these Terms.
1. Overview
The Copy Llama provides copywriting, brand voice development, creative strategy, and related marketing services ("Services"), along with digital products sold through the Site ("Products"). These Terms apply to all current and future Products and Services offered by The Copy Llama, unless a specific offering states otherwise at the time of purchase or engagement.
2. Eligibility
By using this Site or purchasing from us, you represent that you are at least 18 years old and legally able to enter into a binding contract.
3. Digital Products
3.1 Scope. This section applies to any digital product sold through the Site, including but not limited to guides, kits, templates, courses, or other downloadable materials, whether currently offered or introduced in the future.
3.2 Delivery. Digital Products are delivered electronically, typically immediately or within 24 hours of completed payment, via email or direct download link.
3.3 Final Sale Policy. All Digital Product sales are final. Because these Products are delivered instantly and irrevocably in digital form, no refunds, exchanges, or credits will be issued once a file has been downloaded, accessed, or a delivery link has been sent, except where required by applicable law. By purchasing, you acknowledge and accept this policy before completing checkout.
3.4 License Grant. Purchase of a Digital Product grants you a limited, non-exclusive, non-transferable license to use the Product for your own personal or single-business use only. This license does not transfer ownership of the underlying content.
3.5 Restrictions. You may not:
- Resell, sublicense, rent, or lease the Product or any portion of it
- Redistribute, share, or post the Product publicly or privately to others who have not purchased it
- Use the Product to create a directly competing product or service
- Claim authorship of the Product's content as your own
- Modify and resell derivative versions of the Product
3.6 Technical Issues. If you experience a legitimate technical failure preventing delivery or access (e.g., a broken download link), contact us through our contact form within 7 days of purchase for resolution. This does not constitute a refund right, only a right to redelivery.
3.7 License Termination. Any violation of Sections 3.4-3.5 immediately terminates your license to use the Product, and you agree to destroy all copies upon request.
4. Client Services
4.1 Governing Document. All Services are provided pursuant to an individually signed service agreement between The Copy Llama and the client ("Agreement"). The Agreement governs all aspects of the engagement, including scope, payment terms, timelines, revisions, cancellation, and intellectual property transfer. In the event of any conflict between these Terms and a signed Agreement, the Agreement controls.
4.2 No Services Without Agreement. The Copy Llama does not begin client work without a fully executed Agreement in place.
4.3 No Guarantee of Results. The Copy Llama provides strategic and creative expertise but does not guarantee specific business outcomes, including but not limited to revenue increases, conversion rates, or client acquisition, as these depend on factors outside our control (market conditions, client implementation, third-party platforms, etc.).
5. Future Products and Services
The Copy Llama may introduce new digital products, service offerings, or pricing structures over time. Unless otherwise stated at the time of purchase or engagement, all such offerings are automatically governed by these Terms, with digital products falling under Section 3 and client engagements falling under Section 4.
6. Intellectual Property
All content on this Site, including but not limited to written copy, designs, graphics, and Digital Products, is the exclusive property of The Copy Llama and is protected by copyright and other intellectual property laws. Unauthorized use, reproduction, or distribution of Site content is strictly prohibited.
7. Payment
All prices are listed in U.S. dollars. Payment is processed through our designated third-party payment processor, and by purchasing, you also agree to that processor's applicable terms. We reserve the right to change prices at any time; changes will not affect orders already completed.
8. Prohibited Use
You agree not to use the Site for unlawful purposes, attempt unauthorized access to our systems, scrape or reproduce Site content without permission, interfere with Site functionality, or misrepresent your identity when engaging our Services.
9. Disclaimers
The Site, Products, and Services are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
10. Limitation of Liability
To the fullest extent permitted by law, The Copy Llama shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Site, Products, or Services, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless The Copy Llama, its owner, and any affiliates from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your violation of these Terms or misuse of our Products or Services.
12. Termination
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including in cases of suspected fraud, abuse, or violation of these Terms.
13. Dispute Resolution
Any dispute arising from these Terms or your use of the Site shall first be addressed through good-faith informal negotiation. If unresolved within 30 days, disputes shall be resolved through binding arbitration in the State of California, in accordance with the rules of the American Arbitration Association, except where prohibited by law. Each party is responsible for its own costs unless otherwise awarded.
14. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles, regardless of your location.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
16. Changes to These Terms
We may update these Terms at any time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. Material changes will be reflected by an updated "Last Updated" date.
17. Contact
Questions about these Terms? Reach out through our contact form at thecopyllama.com/contact.