Terms of Service

Last Updated: July 31, 2026

Welcome to The Copy Llama (”we” ”us” ”our” ”The Copy Llama”, operating at thecopyllama.com

(“Site”). These Terms of Service (“Terms”) govern your use of our Site, and any digital products or

services we offer now or in the future. By accessing this Site, purchasing a digital product, or engaging

our services, you agree to be bound by these Terms.

1. Overview

The Copy Llama provides copywriting, brand voice development, creative strategy, and related marketing

services (“Services”), along with digital products sold through the Site (“Products”). These Terms apply to

all current and future Products and Services offered by The Copy Llama, unless a specific offering states

otherwise at the time of purchase or engagement.

2. Eligibility

By using this Site or purchasing from us, you represent that you are at least 18 years old and legally able

to enter into a binding contract.

3. Digital Products

3.1 Scope. This section applies to any digital product sold through the Site, including but not

limited to guides, kits, templates, courses, or other downloadable materials, whether currently

offered or introduced in the future.

3.2 Delivery. Digital Products are delivered electronically, typically immediately or within 24 hours

of completed payment, via email or direct download link.

3.3 License Grant. Purchase of a Digital Product grants you a limited, non-exclusive, non-

transferable license to use the Product for your own personal or single-business use only. This

license does not transfer ownership of the underlying content.

3.4 Restrictions. You may not:

● Resell, sublicense, rent, or lease the Product or any portion of it

● Redistribute, share, or post the Product publicly or privately to others who have not purchased it

● Use the Product to create a directly competing product or service

● Claim authorship of the Product's content as your own

● Modify and resell derivative versions of the Product

3.5 Technical Issues. If you experience a legitimate technical failure preventing delivery or access

(e.g., a broken download link), contact us through our contact form within 7 days of purchase for

resolution. This does not constitute a refund right, only a right to redelivery.

3.6 License Termination. Any violation of Sections 3.3-3.4 immediately terminates your license to

use the Product, and you agree to destroy all copies upon request.

4. Client Services

4.1 Governing Document. All Services are provided pursuant to an individually signed services

agreement between The Copy Llama and the client (“Agreement”) The Agreement governs all

aspects of the engagement, including scope, payment terms, timelines, revisions, cancellation,

and intellectual property transfer. In the event of any conflict between these Terms and a signed

Agreement, the Agreement controls.

4.2 No Services Without Agreement. The Copy Llama does not begin client work without a fully

executed Agreement in place.

4.3 No Guarantee of Results. The Copy Llama provides strategic and creative expertise but does

not guarantee specific business outcomes, including but not limited to revenue increases,

conversion rates, or client acquisition, as these depend on factors outside our control (market

conditions, client implementation, third-party platforms, etc.).

5. Final Sale — Digital Products and Services

All digital products and services offered by The Copy Llama are final upon purchase or engagement. We

do not offer refunds, exchanges, or credits, regardless of payment method or platform used to complete

the purchase, except where required by applicable law.

For client copywriting and strategy services specifically, payment terms, revisions, and project-related

policies are governed by the signed services agreement referenced in Section 4, which takes precedence

over this section in the event of any conflict.

By completing a purchase or engaging our services, you acknowledge and accept this policy.

6. Future Products and Services

The Copy Llama may introduce new digital products, service offerings, or pricing structures over time.

Unless otherwise stated at the time of purchase or engagement, all such offerings are automatically

governed by these Terms, with digital products falling under Section 3 and client engagements falling

under Section 4.

7. Intellectual Property

All content on this Site, including but not limited to written copy, designs, graphics, and Digital Products, is

the exclusive property of The Copy Llama and is protected by copyright and other intellectual property

laws. Unauthorized use, reproduction, or distribution of Site content is strictly prohibited.

8. Payment

All prices are listed in U.S. dollars. Payment is processed through our designated third-party payment

processors, and by purchasing, you also agree to each processor's applicable terms. We reserve the right

to change prices at any time; changes will not affect orders already completed.

9. Prohibited Use

You agree not to use the Site for unlawful purposes, attempt unauthorized access to our systems, scrape

or reproduce Site content without permission, interfere with Site functionality, or misrepresent your identity

when engaging our Services.

10. Disclaimers

The Site, Products, and Services are provided “as is” and “as available” and without warranties of any kind,

express or implied, including warranties of merchantability, fitness for a particular purpose, or non-

infringement.

11. Limitation of Liability

To the fullest extent permitted by law, The Copy Llama shall not be liable for any indirect, incidental,

special, consequential, or punitive damages, including loss of profits, revenue, data, or business

opportunities, arising out of or related to your use of the Site, Products, or Services, even if we have been

advised of the possibility of such damages. Our total liability for any claim arising from these Terms shall

not exceed the amount you paid us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless The Copy Llama, its owner, and any affiliates from any claims,

damages, losses, or expenses (including reasonable attorney's fees) arising from your violation of these

Terms or misuse of our Products or Services.

13. Termination

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including in

cases of suspected fraud, abuse, or violation of these Terms.

14. Dispute Resolution

By checking the box or otherwise affirmatively indicating your agreement to these Terms at checkout or

engagement, you expressly agree to the following: any dispute arising from these Terms or your use of

the Site shall first be addressed through good-faith informal negotiation. If unresolved within 30 days,

disputes shall be resolved through binding arbitration in the State of California, in accordance with the

rules of the American Arbitration Association, except where prohibited by law. Each party is responsible

for its own costs unless otherwise awarded.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law

principles, regardless of your location.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full

force and effect.

17. Changes to These Terms

We may update these Terms at any time. Continued use of the Site after changes are posted constitutes

your acceptance of the revised Terms. Material changes will be reflected by an updated “;Last Updated”

date.

18. Contact

Questions about these Terms? Reach out through our contact form at thecopyllama.com/contact.