PRIVACY POLICY
Last Updated: July 8, 2026
The Copy Llama ("we," "us," "our") operates thecopyllama.com ("Site"). This Privacy Policy explains what personal information we collect, how we use and protect it, and the rights available to you under applicable law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
1. Information We Collect
- Contact information: name, email address, and any details you submit through our contact form.
- Transaction information: purchase history, billing details, and product/service delivery information. Full payment card data is processed and stored by our third-party payment processor, not by us directly.
- Technical information: IP address, browser type, device information, and site interaction data collected automatically via cookies and Squarespace analytics.
- Client project information: any business details, materials, or communications you share with us in the course of copywriting or strategy services.
We do not knowingly collect sensitive personal information (such as government ID numbers, health data, or precise geolocation) beyond what is necessary to deliver our services.
2. How We Use Your Information
We use personal information to: fulfill orders and deliver products/services; respond to inquiries; manage client relationships and contracts; send transactional communications; improve our Site and offerings; and comply with legal, accounting, and tax obligations.
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate (payment processors, Squarespace as our hosting platform), under obligations to protect your data.
- Legal authorities, if required by law, subpoena, or to protect our rights, property, or safety.
We do not Share information for cross-context behavioral advertising purposes (as defined under the CCPA).
4. Cookies and Tracking
Our Site uses cookies for functionality and analytics through Squarespace. You can manage cookie preferences through your browser settings or any cookie banner presented on our Site.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, satisfy legal or contractual obligations, and resolve disputes. Client project files are retained per the terms of individual service agreements.
6. Your Rights (California Residents)
Under the CCPA/CPRA, California residents have the right to:
- Know what personal information we collect and how it's used
- Request deletion of personal information, subject to legal exceptions
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information (note: we do not sell or share your information)
- Non-discrimination for exercising these rights
To exercise any of these rights, please reach out through our contact form at thecopyllama.com/contact. We will verify your request and respond within the timeframe required by law.
7. Data Security
We implement reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Breach Notification
In the event of a data breach affecting your personal information, we will notify affected individuals as required by applicable law.
9. Third-Party Services
Our Site is built on Squarespace, which processes certain data on our behalf as a service provider. Squarespace's practices are described at squarespace.com/privacy. Payment processing is handled by [YOUR PAYMENT PROCESSOR], whose privacy practices govern how they handle your payment data.
10. Children's Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected by an updated "Last Updated" date. Continued use of the Site after changes constitutes acceptance.
12. Contact Us
For questions, requests, or concerns about this Privacy Policy or your personal information, please reach out through our contact form at thecopyllama.com/contact.