The Copy Llama (“we” “us” “our”) operates thecopyllama.com (the “site”) and provides copywriting,
brand messaging strategy, and related digital products and services. This Privacy Policy explains what
personal information we collect, how we use and protect it, and the rights available to you under
applicable law, including the California Consumer Privacy Act (CCPA) as amended by the California
Privacy Rights Act (CPRA).
1. Information We Collect
● Contact information: name, email address, and any details you submit through our contact form.
● Transaction information: purchase history, billing details, and product or service delivery
information. Full payment card data is processed and stored by our third-party payment
processors, not by us directly.
● Messaging and communication data: information you provide when you message us or interact
with our automated messaging tools, such as your name, contact details, and the content of your
messages.
● Technical information: IP address, browser type, device information, and site interaction data
collected automatically via cookies and site analytics.
● Client project information: any business details, materials, or communications you share with us
in the course of copywriting or strategy services.
We do not knowingly collect sensitive personal information (such as government ID numbers, health data,
or precise geolocation) beyond what is necessary to deliver our services.
2. How We Use Your Information
We use personal information to:
● Fulfill orders and deliver digital products and services
● Process payments and manage transactions
● Respond to inquiries and communicate with you, including through automated messaging tools
● Manage client relationships and contracts
● Send transactional and, where you’ve opted in, marketing communications
● Improve our Site and offerings
● Comply with legal, accounting, and tax obligations
3. Third-Party Service Providers
We share personal information with third-party service providers who help us operate our business.
These include:
● Payment processors, who handle billing details and transaction data to process payments for our
digital products and services. We do not store full payment card numbers ourselves.
● E-commerce platforms, which we use to sell and deliver digital products and process related
transactions.
● Marketing automation and messaging platforms, which we use to communicate with customers,
respond to inquiries, and deliver information you've requested.
● Website hosting and analytics providers, which help us operate the Site and understand how it's
used.
Each of these providers has its own privacy policy governing how it handles your information, and we
encourage you to review them. We only share the information necessary for these providers to perform
their function and do not sell your personal information.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to support core functionality and analytics. Third-party
platforms we use for sales, payments, and messaging may also place their own cookies or tracking pixels
on your device as part of their fraud prevention, analytics, or communication tools. You can control
cookies through your browser settings, though disabling them may affect Site functionality.
5. Your Privacy Rights (California Residents)
Under the CCPA/CPRA, California residents have the right to:
● Know what personal information we collect, use, and share
● Request deletion of personal information we've collected
● Correct inaccurate personal information
● Opt out of the sale or sharing of personal information (we do not sell personal information)
● Limit the use of sensitive personal information
● Not be discriminated against for exercising these rights
To exercise any of these rights, contact us through thecopyllama.com/contact. We will respond within the
timeframe required by law.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy,
including to provide services, comply with legal obligations, resolve disputes, and enforce our
agreements.
7. Data Security
We take reasonable measures to protect personal information from unauthorized access, use, or
disclosure. However, no method of transmission or storage is completely secure, and we cannot
guarantee absolute security.
8. Children’s Privacy
Our Site and services are not directed to individuals under 18, and we do not knowingly collect personal
information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. ”The Last Updated” date at the top reflects the most
recent revision. Continued use of the Site or our services after changes are posted constitutes
acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please reach out
through thecopyllama.com/contact.